HARDWARE WARRANTY

Limited Warranty.  Rigel Corporation warrants, for a period of sixty (60) days from your receipt, that READS software, RROS, hardware assembled boards and hardware unassembled components shall be free of substantial errors or defects in material and workmanship which will materially interfere with the proper operation of the items purchased.  If you believe such an error or defect exists, please call Rigel Corporation at (352) 373-4629 to see whether such error or defect may be corrected, prior to returning items to Rigel Corporation.  Rigel Corporation will repair or replace, at its sole discretion, any defective items, at no cost to you, and the foregoing shall constitute your sole and exclusive remedy in the event of any defects in material or workmanship.  Although Rigel Corporation warranty covers 60 days, Rigel shall not be responsible for malfunctions due to customer errors, this includes but is not limited to, errors in connecting the board to power or external circuitry.    This warranty does not apply to products which have been subject to misuse (including static discharge), neglect, accident or modification, or which have been soldered or altered during assembly and are not capable of being tested.

DO NOT USE PRODUCTS SOLD BY RIGEL CORPORATION AS CRITICAL COMPONENTS IN LIFE SUPPORT DEVICES OR SYSTEMS!
Products sold by Rigel Corporation are not authorized for use as critical components in life support devices or systems. A critical component is any component of a life support device or system whose failure to perform can be reasonably expected to cause the failure of the life support device or system, or to affect its safety or effectiveness.

THE LIMITED WARRANTIES SET FORTH HEREIN ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. 

YOU ASSUME ALL RISKS AND LIABILITY FROM OPERATION OF ITEMS PURCHASED AND RIGEL CORPORATION SHALL IN NO EVENT BE LIABLE FOR DAMAGES CAUSED BY USE OR PERFORMANCE, FOR LOSS PROFITS, PERSONAL INJURY OR FOR ANY OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES.  RIGEL CORPORATION'S LIABILITY SHALL NOT EXCEED THE COST OF REPAIR OR REPLACEMENT OF DEFECTIVE ITEMS. 

IF THE FOREGOING LIMITATIONS ON LIABILITY ARE UNACCEPTABLE TO YOU, YOU SHOULD RETURN ALL ITEMS PURCHASED TO RIGEL CORPORATION PRIOR TO USE. 

Return Policy.  This policy applies only when product purchased directly from Rigel Corporation.  If you are not satisfied with the items purchased, prior to usage, you may return them to Rigel Corporation within thirty (30) days of your receipt of same and receive a full refund from Rigel Corporation.   This does not apply to books.  Books are non-returnable.
Please call (352) 373-4629 to receive an RMA (Returned Merchandise Authorization) number prior to returning product.  You will be responsible for shipping costs. 
All returns must be made within 30 days of date of invoice and be accompanied by the original invoice number and a brief explanation of the reason for the return. 
Return merchandise in original packaging.
All returned products are subject to a $15 restocking charge. "Custom Items" are not returnable.

Repair Policy.  If you encounter problems with your board or software after the 60 day warranty period, please call Rigel Corporation at (352) 373-4629 or email techsupport@rigelcorp.com for advice and instruction. 

Rigel Corporation will test and attempt to repair any board.  You will be responsible for shipping costs and repair fees.  If you send a detailed report of the problems you encountered while operating the board, Rigel Corporation will inspect and test your board to determine what the problem is free of charge.  Rigel Corporation will then contact you with an estimated repair bill.  You will have the choice of having the board fixed, returned to you as is, or purchasing a new board at a reduced price.  Rigel Corporation charges repair fees based on an hourly rate of $50.00.  Any parts that need to be replaced will be charged as separate items.  Although Rigel Corporation will test and repair any board, it shall not be responsible for malfunctions due to customer errors, this includes but is not limited to, errors in connecting the board to power or external circuitry.

 Board Kit.  If you are purchasing a board kit, you are assumed to have the skill and knowledge necessary to properly assemble same.  Please inspect all components and review accompanying instructions.  If instructions are unclear, please return the kit unassembled for a full refund or, if you prefer, Rigel Corporation will send you an assembled and tested board and bill you the price difference.  You shall be responsible for shipping costs.  The foregoing shall apply only where the kit is unassembled.  In the event the kit is partially assembled, a refund will not be available, however, Rigel Corporation can, upon request, complete assembly for a fee based on an hourly rate of $50.00.  Although Rigel Corporation will replace any defective parts, it shall not be responsible for malfunctions due to errors in assembly.  If you encounter problems with assembly, please call Rigel Corporation at (352) 373-4629 for advice and instruction.  In the event a problem cannot be resolved by telephone, Rigel Corporation will perform repair work, upon request, at the foregoing rate of $50.00 per hour. 

 Governing Law.  This agreement and all rights of the respective parties shall be governed by the laws of the State of Florida.   

 

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       Last updated 3/18/08